Frequently Asked Questions
1) How are your candidates screened?
Firstly, our candidates must provide us with proof of legal status in Canada or abroad, work permits, picture ID, passports, police clearances. Candidates undergo English testing and personality/psychological screening.
Our candidates are interviewed in person by our highly trained consultants in which skill-testing and situational questions are posed, and past work experience and individual character is explored in detail. An intensive behavioural interview is conducted. Our interviews focus on evaluating common sense, integrity and a true passion to work with children or the elderly. References are personally checked by our consultant, who verifies employment history and job responsibilities. Our consultants probe not only into the experience but also the character of the nanny. These interviews and reference checks are a crucial part of ensuring the best possible match for you and your family. Only one in ten applicants pass the stringent screening and become a Diamond quality applicant that we are delighted to represent.
2) How long does the hiring process take?
When hiring a nanny from overseas the process may take 4-6 months, allowing for visa and immigration papers to be processed by the Canadian government, as well as for health and criminal record checks to be completed. Hiring a local candidate can be accomplished within a matter of days, depending on your availability for interviews and sense of urgency.
3) What responsibilities will I have as an employer?
As an employer you will be required to remit payroll taxes (EI, CPP, WCB), in addition to the nanny's net salary. The room and board is a taxable benefit to the nanny and is required by Revenue Canada. You are also required to keep payroll records and provide your nanny with a pay stub. You must abide by all provincial employment labour laws. If you are hiring a nanny from abroad, you will be required to pay for her airfare and cover the cost of medical insurance until she is eligible for provincial coverage.
4) Can communication be a barrier?
Verbal, written and comprehension of English is an essential part of our screening process. Through our testing, personal interview and evaluation of their written application form, we are able to assess their English comprehension and writing competencies. Communication is not limited to language. Cultural differences must be considered. Tolerance and understanding of these differences are keys to the successful hire of a caregiver from abroad. Nannies from abroad may not be working in a family who speak English as a first language. It may take a few weeks for her to adjust to speaking English full time and understanding the nuances and slang. Be patient! Also, she may just be shy, so give her a chance to settle in.
5) What kind of support will I receive from Diamond Personnel?
The Diamond Experience is designed to make this process as easy as possible. We will give you all of the information and tools you need to be successful. You will receive ongoing support during and after the hiring process. From questions regarding statutory holidays to panics over cultural differences, we are here to help the Nanny integrate into your family and to help you adjust to having a new person in your home. We will send you an orientation package including thorough information regarding HRSDC paperwork, work permits, and anything else you may need to know regarding becoming an employer. We will follow up within a week of placing the Nanny to see how things are going, and as mentioned we are always available to answer any questions you may have.
6) What happens if it doesn't work out?
Diamond Personnel stands behind our guarantee.
If for some reason it is not a good match and things are not going smoothly, we have a four-month guarantee for locally placed nannies, and a one-year guarantee for nannies placed from overseas. This means that within that time-period if things are simply not working out, we introduce new candidates within 48 hours. Our dedicated team will work in emergency mode to ensure that your needs are met as quickly as possible.
7) What does a nanny cost?
The average out of pocket cost for a live in nanny is $1,500 - $1,800 per month. The average cost of live out nanny/caregiver is $600- $750 out of pocket per week. These costs vary from province to province and change according to job requirements.
1) What kind of experience do I need to apply as a caregiver?
We require our candidates to have at least 1 year of in-home experience working directly with a family. You must be legally eligible to work in Canada and you must have the equivalent of grade 12 education (72 units of college/university in the Philippines). We welcome new applicants, however Diamond Personnel maintains that only those considered truly exceptional will be represented.
2) What do I need to bring with me when I apply?
When applying from within Canada, you will need to bring a valid photo ID (i.e. a passport, or driver's license), proof that you are legally eligible to work in Canada (i.e. a work permit), your SIN, and any school documents and letters of reference that will help us represent you.
When you come into our office to apply you will be asked to fill out an application on our computer database. For this you will need your contact information, family and medical history, as well as your past work experience. Please do not forget to bring phone numbers for your previous employers so that we can contact them, as well as any letters of reference they may have already given you. It is a good idea to ask for a letter of reference from your employer if you are currently working there. Any other documents supporting your education and experience would be useful.
When applying from overseas, you will be required to attend an orientation session to understand the application process and have a personal interview with one of our consultants. As Diamond is highly selective we require our nannies to present current (within the last 12 months) first aid and CPR training certificates. We also expect our nannies to have successfully completed a caregiver training program. In Hong Kong, you may take these programs through the YMCA (www.ymcahk.org.hk/jobs) or Canadian Caregiver Training Program (www.ccti-hk.com). The skills you learn through these programs will give you the confidence and knowledge to be the best you can be in your new job in Canada. Your training must be completed within the last 12 months. You will also be required to take a free online personality screen. The results will provide us with information that will help us place you successfully with a family that matches your values and personality.
3) What kind of support can I expect from Diamond Personnel?
At Diamond our goal is to place you in a home where you will feel welcome. We always listen carefully to what your job expectations are and search for families that will best match your unique abilities. Once you are placed we will follow up with you within a week to see how you are adjusting to your new job, and are always available to answer any questions you might have. If there is something you are concerned about, please do not hesitate to contact us, as we will do our best to help you. For our overseas candidates we also hold social events in both the summer and winter to help you adjust to your new environment and to make new friends.
4) How long does it take to find an employer?
We will do our best to place you in a job that meets your expectations. We will not waste your time, or send you on inappropriate interviews. We are constantly working to match candidates with wonderful families and will be in touch with you as soon as we find the best position for you. You must ensure that you are available by phone if you are actively searching for a job. It is difficult to say how long it will take. Much depends on your flexibility and desire to be placed quickly.
5) Is there a fee for your service?
Diamond Personnel does not charge any fees to our caregivers. We only ask that you are truthful and provide us with as much information as possible regarding your past work experiences, which will help us find you the perfect employer. Employers are required to pay all recruitment costs and your transportation to Canada.
6) Do I have a choice of location?
We always do our best to place you in your preferred location.
7) What if I'm not happy?
Communication is crucial to ensuring job satisfaction. Your employer will not know if something is bothering you if you do not communicate with him/her. We at Diamond are always available to help you resolve any issues that might arise. Making things work is a sign of maturity. We expect you to do your best to work things out. If you cannot resolve the issues with your employer we ask that you give the appropriate notice. If your employer waited several months for you to arrive in Canada, it is expected that you will wait for a replacement to arrive.
Contact UsToronto: 416-730-8866
Toll Free: 1-888-886-8209
or email us at firstname.lastname@example.org