Monica
Hello Shauna,
I wanted to once again share with you my appreciation for your efforts. I have also been in the staffing industry for close to 2 years now, in a very different field, as I place IT re...
Tracy
Dear Audrey Guth,
Thank you so much for helping me to have Medina here with my family. I was the biggest skeptic, and I could not be happier. You not only educated me on the lifestyle in the Phill...
Nuria
Hi Mayela,
I appreciate all the work you are doing to find me the right nanny! I am so far really pleased with your professional approach and will be referring your services to a client of mine who...
Leslie and Sue
Susan and I would like to thank you very much for your generosity of spirit. Even though it seemed more like a "crisis" to us, the staff at Diamond gracefully and effortlessly resolved it. You ladies ...
Katherine & Steven
We would like to extend our most heartfelt gratitude to Diamond Personnel for introducing us to our absolutely wonderful new Executive Housekeeper! We greatly appreciate your professionalism, excellen...
Scott
Dear Audrey,
I wanted to take this opportunity, belated as it may be, to thank you for your kind and professional assistance in placing two caregivers into my home. Your experience and understandi...
Lewis Family
Dear Audrey,
On behalf of my entire family, I would like to thank Diamond Personnel for finding us the perfect caregiver! Rosie Garcia is one of the sweetest most genuine people we have ever met a...
Shannon
Dear Audrey:
I wanted to thank you and Minda for all of your help with placing Rebecca S. with our family. As you know we have twins that are 16 months old and are expecting our third child this m...
Eric Martin
Audrey and staff.
On behalf of both my wife and I - thank you. It seems such a small thing to offer but for us what more can we say without it sounding trite? Your selection of a caregiver for ou...
Mark
Jodi and I are most grateful for the 2 live-in nannies that you have referred to us over the past 5 years. The fact that each stayed with us for over 2 years confirmed your research in understanding o...
Jennifer
Dear Mayela, I just wanted to write you a quick note to thank you for finding and sending us Carmina! She is wonderful and a true angel! We cannot thank you enough, her personality is lovely and so up...
Wright Family
This one has been long overdue but here goes-
Thank you Audrey for your assistance and advice in placing Beth with our family. She is conscientious, reliable, loving, and has been a calming presen...
Jocelyn Y.
Diamond found me the best nanny and she has been with my family for 7 years. I am happy to recommend this agency to any family who is concerned about integrity and quality of care.
...
Louise
Hi Audrey
I just want to thank you for finding us such a wonderful caregiver for our family.Our daughter Jenna has special needs and requires constant care in every aspect of life. She has taken a r...
Elaine
Dear Audrey,
Thank you again for the marvelous service provided - for listening to what I was looking for and having provided a superb nanny for us! ...
Christina
I was referred to Diamond Personnel by a friend to help hire a full-time nanny for our 11-month old son. Within a short period of time, Diamond helped us to hire a competent nanny who is a valued par...
Dean & Hilary
Dear Audrey and Staff of Diamond Personnel,
Just a brief not to thank you for finding our nanny, Eleanor. Your diligence and professionalism really turned a daunting task into a very pleasant experie...
Tammy
On behalf of my family and I, I would like to express my sincere gratitude to the staff at Diamond Personnel for their help and support in the hiring of our new Nanny Lorna. Being as this is our first...
Samara & Mark
Hi Audrey:
We wanted to let you know how happy we are with our nanny, Rogilyn. She is not only patient and caring with Mikey, but she has also taught him so much (he can count to 4!!). He adores h...
Louise
Dear Audrey,
It's been just over a month since you placed Mimi in our home as a nanny and I wanted to let you know how pleased we are. Mimi developed an instant bond with our two boys and has all...
Marna
Dear Audrey,
Thank you very much for your help in finding a suitable caregiver for my mom. Dell seems to be a good fit and so far my mom is pleased with her. I found Diamond Personnel to be extremel...
Paisley Family
My utmost admiration goes to you Audrey, for your great courage and enterprising spirit to turn a life-threatening experience into something that has brought such significant benefit to others....
Kate
Hi Audrey,
Hope all's well with you. We're so thrilled with Lenie we promptly gave her a raise, in the hopes she stays with us forever.
Thank you so much for finding her for us! K.
...
Louise
Dear Audrey,
Paul and I are both very pleased with the service that we have received from yourself and your staff. The time and attention that has been spent acquainting us with the search and pla...
Cath
Hi Shauna,
Just wanted to let you know things are still going really well here at Chez Shill. Sonia continues to exceed our expectations. She has been a real blessing, I can't imagine how I woul...
Donna A.
When I sponsored my caregiver from the Philippine's in 2005 - she came to me though the assistance of an agency - Diamond Personnel Inc. - which is an amazing agency. The Agency did a thorough check ...
Rudolf
Dear Audrey,
This is just a brief note to let you know that my wife and I are VERY HAPPY with Jasmin. She has become a real asset for us. We just hope that she will remain with us in the future!
...
Tara
Thank you so much for everything. Annie is fantastic - very kind, fun, and energetic. My son is really thriving under her care. I couldn't be more pleased!
...
Barbara
I have been meaning to phone and email...Brad and I absolutely adore Danive, and the kids trusted her immediately. Danive and I had been emailing each other once a week since October (when we first hi...
Andy
Hi Shauna, we're a bit tired, but very happy to write that Marievic made it all the way from HK to our home in Etobicoke. First impressions are very favourable and think we're all going to get along g...
Lucie Paul
Audrey,
Thank-you again for all your help and for finding me the most delightful friend for Sophia. Haide is bright, intelligent and fits right in with our family. Her warmth and energy are a brea...
Beth Grant
Hi Shauna;
Just wanted to drop you a line to say thank you again for referring Sally to us. She is a great girl and she is fitting in with our family, wonderfully.
Our son Grant has finally taken...
Gloria
I first had an opportunity to use Diamond Personnel in 1996. I found the agency to be thorough in screening the prospective nannies. The agency was also very reliable, especially with adhering to the ...
Tori
Dear Audrey and Shauna,
I am a recent client relocating from London, England to Canada. I have used several nanny agencies in England. It was a total delight to be referred to Diamond, your team ...
Stephen
Dear Shauna
We have received a phone call and email from Amie and we are getting more and more excited everyday to have her come live with us. I can't tell you how impressed I am with how easy you...
Frank & Andrea
Dear Audrey,
I just wanted to take a moment to thank you and your staff for all your effort in finding a caregiver for our family. We contracted your services on November 23rd of 2004 and you were...
Vicki
Dear Audrey:
"Thess really is exceeding our expectations as a caregiver and housekeeper. We are so pleased Diamond found her for us. Not only is she wonderful with our little girl, Monica, but sh...
Susan G.
We have been using your services since our twin girls were born more than 5 years ago. With both of us working outside the home, I just can't imagine life without our Nanny, Lea. She is a remarkable...
Anna
I would like to thank you and your staff for all of your hard work and determination in helping us to find and place an appropriate live-in caregiver (nanny). Deciding to get a live-in caregiver was ...
Kelley
We just finished our phone interview with Liezel. She is, as you mentioned, quite an exceptional woman. We were impressed with her communication skills and the way she spoke so passionately about co...
Cheryl & Evan
Dear Audrey,
Evan and I would like to thank you for the outstanding job in finding a nanny for us. We were pleased and delighted with the whole process and Amy is working out very well.
Please...
Rose
Mayela
I went to see Antonnette today. She was the right girl for the job.
She is a delight and I think my mother-in-law is settling in.
Thank you. Rose
...
Gloria Cairns
Hi Mayela,
I know this is a little late but I just wanted to send you this email to let you know how happy we are with Tess! She has made such a great addition to our family and made our lives so mu...
SERVICES
About Us: Our Mission
Diamond Personnel is committed to providing high quality human resources to Canadian families through impeccable screening, professional interviewing and presentation of qualified candidates. We identify, locate and evaluate the strongest caregivers and are regularly retained by discerning Canadian families to select employees who will excel in service.
We serve a select group of individuals who demand the absolute best for their families. We refuse to accept mediocrity and do not expect you to.
Our goal is to establish successful long-term relationships with our clients by providing superior service, support and guaranteed satisfaction.
The Diamond Caregiver Solution™
Unlike any other caregiver agency, Diamond Personnel is committed to providing an unparalleled service to our families.With over 23 years of experience sourcing exceptional caregivers, we offer our clients the DiamondExperience. Working with the most caring and knowledgeable team of professionals, we give you the confidence to select only the best caregiver for your family.Diamond uses a unique five step process to ensure that your needs are identified, your caregiver is the right fit, that you are in compliance with all regulations and that your nanny successfully integrates into your family.
The Diamond Difference
Is Diamond the right agency for you?Explore what Diamond can do for you that no other agency can.
The Discovery Process
Our experts assess and determine your unique family requirements and build your job description
Our intensive sourcing, screening, training and matching deliver the “BEST FIT”
The Compliance Navigator
We manage government processes, applications, approvals and timelines to ensure compliance and a seamless process
The Nanny Success System
We teach our clients how to integrate their caregiver into their home and prepare caregivers for the Canadian work experience.We provide a wonderful resource tool to manage your nanny’s time and job responsibilities.
The Partnership Plan
With a clear definition of expectations, our clients have the security and confidence that Diamond will deliver on our promises. Our goal, as Canada’s best caregiver agency, is to far exceed your expectations and to help you find the best caregiver for your family.
Our Commitment to You:
Diamond will:
Conduct business in an ethical and compliant way according to all laws governing the placement of caregivers.
Protect all confidential information provided by you to assist you in finding the perfect caregiver for your family
Present only personally interviewed, screened, referenced, and experienced candidates who truly stand out among their peers as exceptional
Provide accurate and timely feedback during the recruitment and placement process and follow-up consultation after commencement of employment
Deliver up to date information on labour standards, wages and payroll deductions
Offer First Aid and CPR training to all caregivers we place
Honor our replacement guarantee
Consult with clients throughout the hiring, orientation and integration process
Your Commitment to us
Our clients will:
Provide accurate information about the position, hours, job duties, wages, location and caregiver responsibilities
Abide by all laws reflective of employment standards ie: transportation, payroll tax remittances and records, overtime, vacation pay
Honor and respect the employment contract and terms of the family agreement
Provide a safe and comfortable working environment
Provide all signed documents required by service Canada in a timely manner
Provide ongoing instruction and direction, performance reviews, and positive feedback to your caregiver
Provide Diamond with prompt payment as per the terms of fees in the referral agreement
Local Placements
Once you have selected Diamond Personnel, Canada's Best Nanny Agency, our highly skilled consultants will assist you in outlining your expectations and requirements. Every job is unique and every family is different. Our agency will create a job description for you. We work quickly to find you candidates who rank in the top ten percent of their field. Caregivers are available on a live-in or live-out basis.
Since we do a superior job of screening, the selection process is easy. We will not waste your time. We schedule interviews at your convenience, in your home or our office. A comprehensive list of interview questions is available to assit you.
Salaries for nannies vary from province to province. Please contact our staff for more information.
Diamond Personnel has a 95% success rate, thus it is rare that we need to replace our caregivers. But in the event that this is necessary, we work expediently to honour our guarantee.
Live-In Caregiver Program
Overseas caregivers come to Canada through the Live-In Caregiver program. They are required to live in their employer's home for a period of 24 months. Live-in nannies work approximately 48 hours per week. Salaries vary according to province. Employers are required to keep payroll records and make all remittances to Revenue Canada and WSIB, and abide by all Provincial labour laws.
Since 1992, Diamond Personnel's Director, Audrey Guth, has been actively recruiting caregivers from overseas. Diamond Personnel is one of Hong Kong's only licensed Canadian agencies. To date, we have successfully placed over 3,000 caregivers from abroad. We have placed caregivers in every province in Canada, including Nunavut and The Yukon Territories. We personally interview every overseas candidate. We also provide in-depth orientation and training seminars for new recruits, preparing them for their new life in Canada.
We understand that hiring a nanny you have never met is anxiety provoking, but we assure you that our thorough screening process inclusive of psychological/personality screening, background checks, medical clearances, and in dept reference verification, allows us to provide you with profiles that contain extensive information about our candidates. We are confident that the depth of our profiles will provide you with more information about your prospective hires than if you had interviewed the candidates in person!
We insist that you conduct a phone interview with your prospective caregiver to ensure that there is a personality match. This will provide you with confidence to make the right choice. Keep in mind that our expertise is matching the needs of the family to the talents and personality of the caregiver, and we have been doing so successfully since 1989.
We are proud and honoured to represent such an exceptional group of talented and professional caregivers.
The Diamond Eldercare Solution
At Diamond Personnel, we offer an alternative to institutionalized care. Our Eldercare Program allows seniors, persons with disabilities and individuals with special needs to remain in their own homes while receiving optimal personalized care. This means that you or a family member will receive one-on-one care from a high-quality and experienced caregiver. Many of our caregivers will also assist with household duties such as cooking and cleaning. This level of personalized care is not available in any public or private long-term care facility.
Our professional consultants listen carefully to your needs, and then create a unique job description that meets your individualized requirements. After identifying qualified candidates, we will schedule interviews at your convenience in your home or in our office. Our office is open Monday to Saturday, and we will happily accommodate you and your potential hires for an interview at any time.
Our candidates are dedicated and committed to working as a caregiver. All of our applicants have several years of experience working with the elderly, and many have completed specialized geriatric training. All our applicants meet stringent criteria. We verify all references and assess all candidates. We only represent top candidates with solid work histories and positive references.
Diamond's eldercare companions and Personal Support Workers (PSW) are skilled, experienced and passionate about caregiving. Most consider housekeeping and meal preparation a part of their job, so you can be assured that you or your family member is receiving the quality and extent of care that is required. Most of our candidates work five days per week. If necessary, 24-hour care and weekend relief can also be arranged.
If caring for a family member has become increasingly challenging, the staff at Diamond Personnel can help. We provide in-home, full-time, permanent live-in or live-out caregivers.
Affordable, reliable and individualized care.
These are the hallmarks of Diamond Personnel's Eldercare Program.
Sources of Information
Live-In Caregiver Program
Human Resources and Skills Development Canada (HRSDC) Live-in Caregiver Program:
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Since 1992, Diamond Personnel's Director, Audrey Guth, has been actively recruiting caregivers from overseas. Diamond Personnel is one of Hong Kong's only licensed Canadian agencies. To date, we have successfully placed over 3,000 caregivers from abroad. We have placed caregivers in every province in Canada, including Nunavut and The Yukon Territories. We personally interview every overseas candidate. We also provide in-depth orientation and training seminars for new recruits, preparing them for their new life in Canada. 
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