Frequently Asked Questions

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For Families

1) How are your candidates screened?

Our candidates must complete a rigorous application and language test and provide us with proof of legal status to work in Canada, picture ID, police clearances etc.  Candidates undergo English testing and personality screening. Our candidates are interviewed in person by our highly trained consultants in which skill-testing and situational questions are posed, and past work experience and individual character is explored in detail. An intensive behavioural interview is conducted.  Our interviews focus on evaluating common sense, integrity and a true passion to work in this field. References are personally checked by our consultants, who verifies employment history and job responsibilities. Our consultants probe not only into the experience but also the character of the nanny. These interviews and reference checks are a crucial part of ensuring the best possible match for you and your family. Only one in ten applicants pass the stringent screening and become a Diamond quality applicant that we are delighted to represent.

2) How long does the hiring process take?

Hiring a local candidate can be accomplished within a matter of days depending on your availability for the discovery and interviews, sense of urgency and current market availability. While we aim to find someone as quickly as possible, it is important for us to find our employers and candidates the right fit and will not jeopardize the integrity of our screening process.

3) What responsibilities will I have as an employer?

As an employer you will be required to remit all payroll taxes (EI, CPP, Worker’s compensation) in addition to the net salary.  You are also required to keep payroll records and provide a pay stub. You must abide by all provincial employment labour laws.

4) Can communication be a barrier?

Verbal, written and comprehension of English is an essential part of our screening process.  Through our testing, personal interview and evaluation of their written application form, we are able to assess their English comprehension and writing competencies.  Communication is not limited to language. Cultural differences must be considered. Tolerance and understanding of these differences are keys to the successful hire.  It may take a few weeks for your new hire to adjust to your way of speaking understanding the nuances, different accents and slang.  Be patient!  Also, she may just be shy, so give her a chance to settle in.

5) What kind of support will I receive from Diamond Personnel?

The Diamond Experience is designed to make this process as easy as possible.  We will give you all of the information and tools you need to be successful. You will receive ongoing support during and after the hiring process. From questions regarding statutory holidays to panics over cultural differences, we are here to help your new hire integrate into your family and to help you adjust to having a new person in your home. We will send you an orientation package including our proprietary Nanny Success System tool and thorough information regarding labour and tax legislation. We will follow up to see how things are going, and  we are always available to answer any questions you may have.

6) What happens if it doesn’t work out?

Diamond Personnel stands behind our guarantee.

If for some reason it is not a good match , we have a four-month guarantee on our placements. This means that within that time-period if things are simply not working out, we will conduct a search for a replacement at no additional charge. Our dedicated team will work quickly to ensure that your needs are met as quickly as possible.

7) What does a nanny cost?

For the most up to date quotes, please contact us directly at 416-730-8866 so that a consultant can offer you further information.

For Caregivers

1) What kind of experience do I need?

We require our candidates to have at least 1 year of in-home experience. You must be legally eligible to work in Canada and you must have verifiable references. We welcome new applicants, however Diamond Personnel maintains that only those considered truly exceptional will be represented

2) What do I need to bring with me when I apply?

When applying, you will need to provide a valid photo ID (i.e. a passport, or driver’s license), proof that you are legally eligible to work in Canada (i.e. a work permit), your SIN, and any educational documents and letters of reference that will help us represent you.

When you come into our office to apply you will be asked to fill out an application on our computer if you have not already done so. For this you will need your contact information and employment history. Please do not forget to bring phone numbers for your previous employers so that we can contact them, as well as any letters of reference they may have already given you. It is a good idea to ask for a letter of reference from your employer if you are currently working there. Any other documents supporting your education and experience would be useful.

3) What kind of support can I expect from Diamond Personnel?

At Diamond our goal is to place you in a home where you will feel welcome. We always listen carefully to what your job expectations are and search for families that will best match your unique abilities. Once you are placed we will follow up with you to see how you are adjusting to your new job, and are always available to answer any questions you might have. If there is something you are concerned about, please do not hesitate to contact us, as we will do our best to help you.

4) How long does it take to find an employer?

We will do our best to place you in a job that meets your expectations. We will not waste your time, or send you on inappropriate interviews. We are constantly working to match candidates with wonderful families and will be in touch with you as soon as we find the best position for you. You must ensure that you are available by phone if you are actively searching for a job. It is difficult to say how long it will take. Much depends on your flexibility and desire to be placed quickly.

5) Is there a fee for your service?

Diamond Personnel does not charge any fees to our candidates. We only ask that you are truthful and provide us with as much information as possible regarding your past work experiences, which will help us find you the perfect employer. You will be required to obtain a valid police clearance and first aid/CPR certification. Employers are required to pay all recruitment costs

6) What if I’m not happy?

Communication is crucial to ensuring job satisfaction. Your employer will not know if something is bothering you if you do not communicate with him/her. We at Diamond are always available to help you resolve any issues that might arise. Making things work is a sign of maturity. We expect you to do your best to work things out. If you cannot resolve the issues with your employer we ask that you give the appropriate notice.